Open Logs → Audit trigger log or User Event Log. Choose the log matching the operation instead of assuming every action is recorded in one place.
Audit trigger log records task-generation attempts with their trigger/template, start time, status and log text. Check InProgress, Success or Error and the details before retrying a policy. A successful trigger attempt is not evidence that a staff member completed the resulting task.
User Event Log records supported user operations and can link to a hotel, room or reservation. Check Start (UTC) versus Start (Hotel Time) when comparing entries with a front-office report. Inspect progress and error details. Stop, where available, requests that the running operation stop; it is not a rollback of work already saved.
Other workflows have dedicated history:
| Workflow | Where to inspect |
|---|---|
| Reservation import | Preferences → Import Log |
| Guest telephone assistant | AI → Phone Line → Phone Log |
| Outbound messages | Messenger → Message |
| Staff push delivery | Notifications → Notification Delivery Attempt |
| Attendance intake/reconciliation | Attendance → Attendance Event Log / Attendance Anomaly |
Give support the operation, hotel, time zone, approximate time and a redacted error. Logs may contain personal details or technical configuration; do not export an entire record set when a small redacted example is enough. Retention varies by log, so older entries may no longer be available.